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How do I change my country name?

To change your country name, take the following steps:

  1. Sign in using your current member name and password.
  2. Click the Settings link at the top of the page.
  3. Select the My Profile option from the menu on the left.
  4. On the My Profile page, select the country of your choice.
  5. Enter your current password and press Save.

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I checked the 'Remember Me' box when I signed in, but now the site is asking me to log in again.

As a security precaution, you must verify your member name and password in order to view pages that contain private member information.

For example, if you signed in a few days ago and checked the 'Remember Me' box, you won't be asked to sign in to view your My Statistics page. If you go to My Profile, you may have to sign in again since this page allows you to change your member name and email address (among other things).

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Will it use up my cellphone data plan?

No. The Android BOINC application only transfers data (downloads tasks or uploads results) when your device is connected to a WiFi network. You can override these default settings in device preferences.

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I'm having trouble downloading the software

Perhaps your Internet Explorer is configured to block installing downloads. Within Internet Explorer, click on Tools-> Internet Options -> Security -> Custom Level -> Downloads. Check to see that File downloads are enabled. There might be other settings which need to be enabled such as the ability to execute Javascript. Please also check to see if your network requires a proxy, click here for Proxy FAQs.

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How do I participate and donate my Android device's computing time?

Simply register for a World Community Grid account - during the registration process, you will be prompted to install the BOINC software on your Android device from the Google Play Store. Make sure to select 'World Community Grid' from the list of BOINC projects when you start the application.

If you're already a World Community Grid member, login to your account and go to the Download page instead.

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How do I know if my computer is running the 64-bit research application?

On a Windows machine, you can use the Windows task manager to view the process name. 64-bit research applications will end with "windows_intelx86_64", while 32-bit applications will end with "windows_intelx86"



On a Linux machine, you can find the PID of the research application (which will start with the name "wcg") and then execute the command "file -L /proc/PID/exe"

On OS X we only support 64 bit applications, therefore all World Community Grid tasks will be running a 64 bit application.

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How do I add a username?

To add a username to your World Community Grid account, take the following steps:

  1. Log in to your World Community Grid member account.
  2. Select Settings from the top right of any webpage.
  3. Select My Profile from the menu on the left.
  4. Add a username.
  5. Enter your current password and press Save.

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How do I change my username?

To change your username, take the following steps:

  1. Log in to your World Community Grid member account.
  2. Select Settings from the top right of any webpage.
  3. Select My Profile from the menu on the left.
  4. Change your username to an available username.
  5. Enter your current password and press Save.

 

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I changed the schedule on the Device Profiles page but it does not seem to work?

This schedule change affects the grid agent running on your computer. For security reasons, no information is pushed to the grid agent while it is running on your computer. Only when your grid agent communicates with the grid servers does anything change with the grid agent. When your grid agent finishes its current unit of work, it will initiate communications with the grid server, and then your new schedule will take effect.

To update your preferences immediately, double click on the World Community Grid, or BOINC icon, in your system tray and select Advanced View. Then select the “projects” tab and click on World Community Grid. From the left hand menu, select “update”. This will retrieve your preferences. Please note: Local preferences set at your computer will override preference settings on the website.

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Is there a way to manage network bandwidth usage?

You can control the maximum rate at which BOINC will transfer data. You can set this on our website through your device profile. Your device profiles may be changed here. After logging in, select the profile that you wish to customize. (Usually the 'Default' profile) After selecting the profile you wish to change, select 'Custom Profile'. You will be presented with many option, which include a category called 'Network Usage'. You may change your bandwith use there. Remember to save your changes when you are finished customizing your profile.

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How do I set the software to not run while I am using the computer?

To change your preferences for all computers under your member name, sign on to our website and go to your “Settings” page. Select “Device Manager”, then “Device Profiles" from the left hand Navigation. Click the Profile Name that you want to update and select custom profile. Under "Advanced Options" change your settings as follows:

  • Do work while computer is in use? No
  • Do work only after computer is idle for: XX = Equals the desired number of minutes
  • Select save
The new settings will take effect when the software next communicates with the servers.

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How can I change the screensaver resource limits on my computer?

You will need to modify your Device Profile on the website. On your Settings page, select Device Manager, and then Device Profiles. Under Profile Name, select which Profile you would like to change (Default, School, Home, etc.). Then select the Custom Profile radio button. Under Advanced Options, scroll down to the Graphics section. The defaults are set to 7 frames per second and 5% cpu usage. If you would like the screensavers to refresh quicker, change the frames per second to 30. If the screensavers are taking up too much CPU power, decrease the percentage from 5% down to 2% to keep the screen saver usage to a minimum. Click Save at the bottom of the page to save your changes. The next time your computer communicates with our website, the preferences will be updated.

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I'm using the BOINC agent, how do I choose which project or projects my device processes work for?

You may select which projects you participate in using the My Projects page. This will set the projects you participate in for all of your devices. To set projects to run on certain device profiles, go to the Device Profiles page on our website. From there you can set each of your BOINC device profiles to run a different set of projects.

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Why are points not updated even though new work units have been downloaded?

Points are awarded for results when they have been successfully processed on your device. They are awarded after they have been returned to our servers and successfully passed validation. You may learn more about validation here. If you want to check the status of your result(s), you may view your results status page. Additionally, point totals are only updated on the website twice a day, so there can be up to a 12 hour delay between when your result is validated and the points appear on our website.

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How do I create a Team Challenge that is open to all teams?

When on the Issue Team Challenge page, just give your Team Challenge a name, check the box labeled "Open Challenge?", enter dates for your Team Challenge, select a type of challenge, and click the submit button. Done!

You can invite teams to an Open Challenge if you'd like. This will insure that your challenge invitation shows up in the team captains Pending Challenges under the Challenge Control Panel. If the team captain has chosen to receive Team E-mails (via the My Profile page) they will also receive an e-mail informing them of your newly created Team Challenge.

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Why is Phase 2 of the Clean Energy Project an opt-in project?

These calculations require work units that may run longer, have higher memory, disk space and data transfer requirements. Therefore, we are providing the users the option to opt-in to the project.

In addition, The Clean Energy Project is the first World Community Grid project to use an external server. That is, your result data is directly uploaded to the Harvard research server. Security checks are in place to make certain that uploaded data is transferred correctly and validated by the Harvard research server that is receiving the data. World Community Grid controls which servers the data is sent to and the Harvard servers will not send data files to the member machines.

Therefore, if you're interested in advancing the science of solar cells, please help us out in this great effort!

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I want to contribute to one of World Community Grid's research projects. How do I register for a particular research project and start contributing?

Members only need to register and attach once to World Community Grid in order to contribute to any, or all, of our research projects. In order to contribute, please take the following steps:

  1. Register with World Community Grid
  2. Select which of our research projects you wish to contribute to:
    • The registration process gives you a list of research projects to choose from
    • If you are already registered, you may change which projects you contribute to on your My Projects page
  3. If you do not already have BOINC installed, download and install the software
  4. If you already have the current version of BOINC installed, then you may participate in World Community Grid using your existing BOINC software. Just attach to World Community Grid using the URL: http://www.worldcommunitygrid.org and the email address and password you used at registration.

 

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Can I set the agent not to run while I am using the device?

Yes, you may customize the agent not to run when you are using the device. This is done by updating the device profile associated with the device where the agent is running. You can update the device profile by visiting the Device Manager on our website. Once there, click on the device profile for the device whose schedule you want to change. Once on the Device Profiles page, select 'Custom Profile'. Under 'Advanced Options' 'Processor Usage' set 'Do work while computer is in use' to 'No' and 'Do work only after computer is idle for' to the number of minutes you want the agent to delay. When finished, press save. After you press save, the schedule will go into effect the next time your grid agent communicates with the grid servers.

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My Internet Service Provider charges me based on the amount of bandwidth I use. How can I control how much bandwidth is used for World Community Grid?

The most recent version of the World Community Grid/BOINC Software allows you to control how much data is transferred between your computer and our servers. You can set this by doing the following:

  • Go to your Settings page.
  • Go to 'Device Manager'.
  • Look for the device that you want to limit, and then click on the selected profile for that device.
  • On the screen that is presented, select 'Custom Profile'.
  • Scroll down to the section that says 'Network Usage' and find the item labeled: Transfer at most: X Mbytes every Y days.

    You can use this to say that you only want World Community Grid to use at most 500MBytes of bandwidth every 7 days (which would then limit you to 2GBytes/month). Or you could put 1024MBytes every 31 days which would limit you to 1GB per month.

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    How do I set up my device so that it will download enough work to keep my device working for several days?

    You may set up the BOINC agent so that it will keep a cache of work units to keep your device busy. You can do this on the website by going to your Settings page, and then selecting Device Manager. This screen will show you a list of your active devices. Associated with each device is a device profile. Click on the device profile associated with the device you want to cache additional work units on. On the Device Profile screen select 'Custom Profile' and then find the field labeled 'Work Unit Cache Settings', change the fields to meet your requirements and save the profile. Please do not use values longer then 4 days, as the scheduling algorithm in the client may prevent you from getting as much work as you would like.

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    How do I make World Community Grid run while my computer is on batteries?

    You may change your preferences to allow World Community Grid to run while you are on battery power as follows:

    • To change your preferences for all computers under your member name, sign on to our website and go to your “Settings" page. Select “Device Manager”, then “Device Profiles" from the left hand Navigation. Click the Profile Name that you want to alter and select “Custom Profile”. Under “Processor Usage” change your setting to reflect: “Do work while computer is running on batteries: Yes” and select “save”. The new settings will take effect when the agent software next communicates with the servers.
    • To change the preferences for a particular computer under your member name. Double left click on the World Community Grid, or BOINC, icon in the system tray of the appropriate computer. Select Preferences from Simple View. Then check “I want to customize my preferences for this computer only” and then click “Do work while on battery” and “save”. The setting changes made here take effect immediately and override those in the device profile above.

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    What happens if I check the box labeled 'Remember Me' when I sign into World Community Grid?

    If you check the 'Remember Me' box when you sign into World Community Grid then you will be automatically signed into the website the next time that you visit from the same device. This means that you will not have to sign in again in order to access your My Contribution pages or post in the forums. You can have World Community Grid 'Remember' you on as many devices as you wish. If you wish World Community Grid to stop remembering you, then all you need to do is click on 'sign out' at the top right of our pages.

    As a security precaution World Community Grid will not automatically sign you into the website if you have not accessed the website from a device for more than two weeks. Additionally, if you change your password, then World Community Grid will continue to remember you only on the device where you changed your password. However, next time you visit World Community Grid you can then check the 'Remember Me' box and World Community Grid will continue to remember you from that device.

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    What is the World Community Grid widget?

    The World Community Grid widget is a way for you to promote World Community Grid and show your team or personal contribution on your website or blog. It consists of a small piece of HTML code that you place on your website. This HTML code will display your custom widget with the most current statistics for you or your team.

    Here is an example:


    To get your custom widget, just log in to World Community Grid, go to the Settings page, and click on the Create a Widget link in the left hand navigation. This will take you to a form where you can customize a widget with the World Community Grid logo, and your personal (or your team's) statistics. When you're happy with your widget, just copy the code at the bottom of the form, and paste it into your website!
     

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    Why are my work units failing with exit code 233 “ERROR: Kernel execution time estimate too high, exiting”?

    At the beginning of each work unit run on your graphics card, a small portion of the workload is run to estimate the execution time of a single kernel execution on the graphics card. If this estimate is too high, the application will exit to reduce the risk of Windows restarting the display driver due to the Timeout Detection and Recovery feature of Windows. If this occurs, the above error message will be written to the stderr log. If this occurs multiple times, it is likely the graphics card is not capable of running the project. Please refer to the "What graphics cards are not able to participate in the Help Conquer Cancer research project?"FAQ for a list of graphics cards which are not supported.

    If it occurs occasionally but not on every execution, it could be that other graphics intensive work is interfering. We recommend that you set your preferences to not allow World Community Grid to run while you are actively utilizing your computer. This option is available on the Device Profile page under the custom options section. This option is labeled "Do work on my graphics card while computer is in use?". Select "no" and save.

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    How do I get the software to use 100% of the available CPU?

    The software has a default setting of 60%. You may change the CPU utilization setting to 100% CPU utilization, we certainly welcome the additional contribution this setting brings to our projects.

    • To change your preferences for all computers under your member name, sign on to our website and go to your “Settings” page. Select “Device Manager”, then “Device Profiles from the left hand Navigation. Click the Profile Name that you want to alter and select “Custom Profile”. Under “Disk Usage” change your setting to reflect: “Use no more than: 100% of total disk space” and select “save”. The new settings will take effect when the agent software next communicates with the servers.
    • To change the preferences for a particular computer under your member name. Double left click on the World Community Grid, or BOINC, icon in the system tray of the appropriate computer. Select Preferences from Simple View. Then check “I want to customize my preferences for this computer only” and the information panel should reflect “Use no more than 100% of the processor” and “save”. The setting changes made here take effect immediately and override those in the device profile above.

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    Will running the World Community Grid Software cost me more in electricity?

    The amount of electrical energy consumed by your computer or other computing device is in many ways related to how much processing that it is doing at any given time. If it is sitting completely idle, then it uses relatively little power (usually about 50% of the maximum value). Actively using the device and simultaneously using more programs causes the device to consume more power. The World Community Grid software runs during times at which your device would otherwise be idle. This will cause it to use slightly more electricity (power) and therefore you may see a slight increase in your electricity costs. Exactly how much this increase will impact you depends on conditions where you live and how you have set your preferences. In most cases, the impact will be the equivalent of an additional low wattage light bulb. If these costs are a concern, you may limit the operational time for the software through preference settings on your Settings page or on your computer.

    The default values of the BOINC agent are set so that the impact on average computers is minimal. Setting this to a higher value increases energy consumption and lowering it reduces energy consumption. We have chosen 60% because for most computers this figure seems to keep the energy consumption from increasing significantly and keeps laptop computers from getting too hot. In a multiple processor computer, reducing the number of processors permitted to run World Community Grid software may also control energy consumption. However, different machines vary in energy consumption patterns, so the maximum percent of the processor time and number of processors to be used by World Community Grid may be changed to custom values as follows:

    • To change your preferences for all computers under your member name, sign on to our website and go to your Settings page. Select “Device Manager”, then “Device Profiles from the left hand Navigation. Click the Profile Name that you want to alter and follow the instructions to change the preferences for your computer(s) and save. The new settings will take effect when the agent software next communicates with the servers.
    • To change the preferences for a particular computer under your member name. Double left click on the World Community Grid, or BOINC, icon in the system tray of the appropriate computer. Select Advanced View (if on Simple View) and from the menu at the top of the BOINC Manager select “Advanced”, then “Preferences” and designate your preferences and select “OK”. The setting changes made here take effect immediately and override those in the device profile above.
    Changing the above settings will correspondingly increase or decrease the amount of contribution your computer is making to the research projects.

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    How do I contact my team members?

    Team captains may e-mail (email) the members of their team and team members may send e-mails to their team captain. To use this feature, just go to your team page and click the "e-mail team" or "e-mail captain" button.

    Team e-mails will be sent to any member of the team who has opted-in to receive the e-mails. If there are no members opted-in, there is a warning message for the captain, and there is no button to send the e-mail. The same applies in reverse if the captain has not opted-in.

    To opt-in to team e-mails, you may go to My Profile and select the option to receive team e-mails. You will also see that you can enter in an alternate email address that is used only for team emails.

    Some teams have a URL pointing to their site where they have created a special forum for team members to chat. As an alternative, you might go to the
    World Community Grid forums by selecting Forums from the global navigation bar. The forums contain Team forums expressly for team activity. You might consider reaching out to other members from your team in one of these forums.

    We recommend that you do not divulge any private information in the forums as they are public forums.

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