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Short Planned Outage for Tuesday, July 18
17 Jul 2017   

Summary
We will be performing some maintenance which will result in volunteers being temporarily unable to access the website or download new work at 14:00 UTC on Tuesday, July 18.

Update 3: Our systems are now recovered. Volunteers' devices should now be able to send completed research tasks and receive new tasks.

We are revalidating any research tasks that were incorrectly processed during the outage, and we've taken measures to prevent this from happening again. We also have extended task deadlines to account for the delayed availability.

Thank you to everyone for your patience and support during this outage.


Update 2: The maintenance window yesterday was to install an operating system update to our servers. We successfully updated most of our servers. However, while updating the servers that handle uploading and downloading work units, we encountered an issue. We are running a recovery mechanism to restore normal operations.

We do not expect any loss of data, but the recovery mechanism is extremely careful, which makes it very slow in running.


Update 1: Our website is restored, but we are working through some unexpected issues. While we work to solve these issues, volunteers will not be able to upload or download research tasks. We will keep everyone updated while this work progresses. Thank you for your patience.


We will be temporarily disabling the ability for World Community Grid volunteers to access the website and download/upload results at 14:00 UTC on Tuesday, July 18. The window for this outage is 6 hours; however, we estimate that the interruption to volunteer-related functions will last for approximately 30 minutes.

During this time, access to the website, which includes the forums, will be completely disabled. Also during this time, your BOINC/World Community Grid client may attempt to communicate with our servers. When it does, it will be notified that we are currently offline. Your client will wait a short period of time, and then try again. Once we enable our systems again, your BOINC/World Community Grid client will automatically retry and download or upload your results.

No action is required on your part during this change.

We apologize for the inconvenience this may cause.



 

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