The software installer keeps giving me an error and asks me to check my Proxy settings.
You need to be connected to the Internet at the start to have the agent connect to the server to get work. Check to see if you can get to some web page with your browser. If your Internet connection is working, it might be that you have a software firewall which is blocking access to the www.worldcommunitygrid.org site. If you have one, try turning it off temporarily and see what happens. If it starts working, then add the www.worldcommunitygrid.org address as a trusted site to your firewall.
I get "Cannot Connect to Server" messages when logging in. What's wrong?
- This error could be due to a physical disconnection between your machine and the Internet, whether at your machine or your ISP.
- Alternatively, our server could be temporarily down for maintenance. We try to restrict our maintenance to non-peak hours in the US, which may be inconvenient for folks on other continents. From time-to-time, it is necessary to take the servers offline outside our scheduled maintenance periods. We apologize if this causes any inconvenience. We will endeavor to keep the service available at all times.
- This may occur on some machines that do not recognize the network when they are first launched. Exiting and restarting the World Community Grid Software clears this up, and users are able to connect without error.
- If you are using a proxy server, a personal or corporate firewall, or an Internet gateway router, be sure to configure your settings before logging in.
My World Community Grid Software won't autodial with Windows 2000/XP.
How can I fix the issue of 'Couldn't create host record in database'?
You will need to change the host name of your device. Host names need to follow the internet standard. This includes A-Z, a-z, 0-9, dash ( - ) and period ( . ).
After making the change, please restart your computer.