I can't run the agent all the time. Is there a way to establish a set schedule?
I changed the schedule on the Device Profiles page but it does not seem to work?
I have the same device listed more than once on my device list. Why is that?
When a device first contacts the server, the server creates a database record for the device. This record stores details like Operating System, available memory and how many times the device has communicated with the server. Each time the device communicates with the server, it compares various details about the device with its record on the server in an attempt to identify if it is the same device contacting the server. If anything appears different, the system will create a new record for the device and treat it as a new device. This prevents issues that can arise in different installation scenarious (such as in computer labs where each computer is setup identically and gets an identical installation image). Sometimes this leads to multiple entries for the same device in the website device list, but it ensures the proper functioning of the overall system.
In situations where a new device listing is created, the previous device listing will no longer act as a contributing device (even though it is showing up in your device list). The Device Manager page and the Device Statistics page shows, by default, all of your devices that were registered within the past 7 days or that have returned a result within the past 14 days. Unused devices do not appear on this page when these time periods have passed.
Can devices listed on my Device Manager page be deleted or merged?
Devices listed on your Device Manager page cannot be deleted or merged at this time.
Can I set the agent not to run while I am using the device?
Is there a way to manage network bandwidth usage?
How do I clear my local preferences and use the preferences set on the website?