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May I install as a service?

Yes. To install as a service, simply select that option during the installation process. A graphic of the service install option is reflected here.

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If I re-install the software, will the work that I am doing be lost forever?

No. When the BOINC version of our software is reinstalled it will stop the current work unit(s) that your device is processing, install the new version of the BOINC software, and continue to process the same work unit(s).

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How do I make the software recognize the free space on a separate drive/partition?

The software will only recognize the free space on the partition on which it is installed. If you have a drive/partition with more free space that you want the software to use, you must install the software to that drive/partition.

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Does World Community Grid Software run on Windows 95?

Windows 95 is no longer supported by Microsoft, therefore we do not offer an installer for that platform.

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Is there an easy way to install the grid agent to multiple devices or across a network?

We have created a presentation and mass install document that describes some of the things you need to consider and steps to follow if you wish to perform a mass installation of the World Community Grid - BOINC Agent onto many machines. The presentation is available here and the document is available here.

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I am an existing member but need to re-install the software because I have a new device. How do I do that?

For existing members, please log in on the website and then click the ‘download’ button on the navigation bar or, click here. Follow the instructions to install the software.

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I have installed the recommend version of the BOINC client for Linux, but I cannot get it to run. What should I do?

Which version of the Linux client you should use depends highly on the libraries that you have installed on your machine. The recommended version is what you should try first. However, if this does not work, then you should try one of the 'compatible' builds. You may find these here. The compatible builds are command line only.

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How do I install the Linux application on Ubuntu or other Debian-based distributions?

In order to install the Linux application on Debian-based Linux distribution such as Ubuntu Linux, you will need to run the following commands:

    sudo apt-get update
    sudo apt-get install boinc-client boinc-manager

The application will be configured to automatically run when you restart your computer.

You will also need to attach your application to World Community Grid by running the following command:

    sudo -u boinc boinccmd --project_attach http://www.worldcommunitygrid.org <Account Key>

Your <Account Key> can be found on your My Profile page.

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Why does my firewall keep asking me if I want to contact World Community Grid. Isn't it safe?

Firewalls are not familiar with World Community Grid. Even though World Community Grid is safe, firewalls are designed to ask you to make the decision. Many firewalls will ask you to allow the World Community Grid software to communicate with the World Community Grid servers soon after the software is installed.  Although firewalls differ, you should be able to click on your firewall icon in your system tray and set permissions to allow communications.

Also please note, sometimes when firewall software is updated by the manufacturer, you may be required to re-approve your permissions for the World Community Grid software to communicate with the World Community Grid servers. The same is true if you install a new version of the World Community Grid software.

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How do I install the Linux application on Red Hat or other Fedora-based distributions?

In order to install the Linux application on Fedora-based Linux distributions such as Red Hat Linux, you will first need to enable the Extra Packages for Enterprise Linux repository.

Further information and instructions about this process are available on the Fedora website's page for the Extra Packages for Enterprise Linux. For example, if you are enabling the EPEL repository for x86_64 Red Hat Enterprise Linux 6, you would run the following command:

    sudo rpm -Uvh http://download.fedoraproject.org/pub/epel/6/x86_64/epel-release-6-8.noarch.rpm

Once the EPEL is enabled, install the Linux application by running:

    sudo yum install boinc-client boinc-manager

To configure the application to automatically run when you restart your computer, please run the following command:

    sudo /sbin/chkconfig boinc-client on

In order to start your application now, please run the following commands:

    sudo /sbin/service boinc-client start
    cd /var/lib/boinc
    sudo -u boinc boinccmd --project_attach http://www.worldcommunitygrid.org <Account Key>


Your <Account Key> can be found on your My Profile page.

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Which Android devices are supported?

The BOINC application for Android is supported on most, but not all, devices running Android 4.1 and higher (Android Jelly Bean or more recent versions). If BOINC is not able to run on your Android device, you will see a message that states your device is not compatible when you attempt to install the BOINC app from the Google Play store.

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What about other mobile platforms?

At this time, World Community Grid can only support Android mobile devices, but we are investigating options to expand to other platforms in the future. Apple's App Store Review Guidelines does not currently allow apps that download code in any form, apps that install or launch other executable code, or multitasking apps. This is likely to prevent World Community Grid from being accepted as an iOS app.

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Do I have to do anything on a daily basis?

No. Once you have downloaded and installed the agent, there's nothing that you have to do. The agent will run on your device whenever it determines that there is unused processor capacity available. When it finishes with a calculation, it will send the completed work to the grid server and then ask the grid server for more work.

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How do I join the GO Fight Against Malaria project?

Detailed, step-by-step instructions are available at: http://www.worldcommunitygrid.org/reg/viewRegister.do. After installing BOINC and registering to become a member of World Community Grid, your computing device is then automatically put to work on these projects, and you can continue using your device as usual.

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How do I join the FightAIDS@Home Project?

All you need to do to join FightAIDS@Home is download and install the free software. Once that has been done, your device is then automatically put to work, but you can also continue using it as normal. Click here to get started.

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How do I check to see if I have the latest version of the World Community Grid application?

You may check what version of the World Community Grid - BOINC agent you have by right clicking on the World Community Grid, or BOINC, logo in your system tray and selecting the item that says 'About World Community Grid - BOINC Agent' (in some cases it will say 'About BOINC'). This will display a window. The version you have installed is shown next to the text on the window that says 'Version: '

You can check which version of the World Community Grid - BOINC Agent that World Community Grid has currently released by visiting this page: https://www.worldcommunitygrid.org/ms/viewDownloadAgain.do . The version number is displayed below the name of the agent for each operating system. If this number is the same as the version number that you have installed then you have the latest version.

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How do I check if I have the latest supported version of the BOINC software?

You may check which version of the software that World Community Grid is currently supporting by visiting this page: https://www.worldcommunitygrid.org/ms/viewDownloadAgain.do . The version number is displayed below the name of the agent for each operating system. If this number is the same as the version number that you have installed then you have the latest supported version.

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I'm having trouble downloading the software

Perhaps your Internet Explorer is configured to block installing downloads. Within Internet Explorer, click on Tools-> Internet Options -> Security -> Custom Level -> Downloads. Check to see that File downloads are enabled. There might be other settings which need to be enabled such as the ability to execute Javascript. Please also check to see if your network requires a proxy, click here for Proxy FAQs.

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I am running SETI@home on my computer? Will I be able to run both SETI@home and World Community Grid?

Yes and no. Any non-grid.org agent, such as SETI@home, will be able to continue to run on your computer after you download and install the World Community Grid agent. However, while you can run both clients at the same time, SETI@home runs at a higher priority than the World Community Grid agent, so SETI@home will receive all the extra available CPU cycles and will starve the World Community Grid agent. Because of this, you should only run one or the other at any given time.

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How do I find out what type of GPU is installed in my computer?

To see which GPUs BOINC recognizes on your computer, please view the top lines of your Event Log by following these instructions:

  • Open the World Community Grid/BOINC Manager software application.
  • From the top main menu, select Tools and then Event Log and scroll to the top.

If your computer has been on for a long time, restarting it will allow you to view the top of the event log more easily. 

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How can I help?

Anyone with a computer can help scientists understand how the human microbiome impacts disease, simply by joining World Community Grid.

It's easy: you create a World Community Grid account, select to support the Microbiome Immunity Project and then install our free and safe software on your computer. Then, whenever your computer has any unused computing power, it runs a simulation on behalf of the Microbiome Immunity Project team. The more people that participate, the quicker the researchers can get their work done!

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How can I help?

Anyone with a computer can help the search for potential COVID-19 treatments by joining World Community Grid.

It's easy: you create a World Community Grid account, select to support OpenPandemics - COVID-19, and then install our free and safe software on your computer. Then, whenever your computer has any unused computing power, it runs a simulation on behalf of the OpenPandemics research team to evaluate the effectiveness of chemical compounds as potential COVID-19 treatment options.

The more people that participate, the quicker the researchers can get their work done!

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The software installer keeps giving me an error and asks me to check my Proxy settings.

You need to be connected to the Internet at the start to have the agent connect to the server to get work. Check to see if you can get to some web page with your browser. If your Internet connection is working, it might be that you have a software firewall which is blocking access to the www.worldcommunitygrid.org site. If you have one, try turning it off temporarily and see what happens. If it starts working, then add the www.worldcommunitygrid.org address as a trusted site to your firewall.

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I want to contribute to one of World Community Grid's research projects. How do I register for a particular research project and start contributing?

Members only need to register and attach once to World Community Grid in order to contribute to any, or all, of our research projects. In order to contribute, please take the following steps:

  1. Register with World Community Grid
  2. Select which of our research projects you wish to contribute to:
    • The registration process gives you a list of research projects to choose from
    • If you are already registered, you may change which projects you contribute to on your My Projects page
  3. If you do not already have BOINC installed, download and install the software
  4. If you already have the current version of BOINC installed, then you may participate in World Community Grid using your existing BOINC software. Just attach to World Community Grid using the URL: http://www.worldcommunitygrid.org and the email address and password you used at registration.

 

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How do I participate and donate my Android device's computing time?

Simply register for a World Community Grid account - during the registration process, you will be prompted to install the BOINC software on your Android device from the Google Play Store. Make sure to select 'World Community Grid' from the list of BOINC projects when you start the application.

If you're already a World Community Grid member, login to your account and go to the Download page instead.

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My computer seems to be running slow since I installed the World Community Grid agent?

If your computer seems to run slower when running the agent, then you may have relatively little memory in your system. Using 100% CPU alone will not slow things down because the agent runs at lowest priority so that it yields to any other work. Otherwise, it consumes the unused CPU which makes the total go to 100%. However, if your system has relatively little real memory (usually about 512 meg or less) and you are running other memory hungry applications, then there might be disk paging delays. To solve the problem, you could set your agent to run in screen saver mode only. Then, while you are actively using the machine, the agent will stay out of the way.

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Why do I have a message that says my Account Key is missing?

When you installed our application, the Account Key was not properly assigned. Please take the following action:

  • double left click on the World Community Grid or BOINC icon in your system tray
  • click on "advanced view" (if not already in advanced view)
  • click on your "projects" tab
  • click on World Community Grid and then on the left hand menu select "detach"
  • now, go to menu's at the top of your screen and select Tools -> Attach to Project
  • this will bring up a panel that asks you to enter in a project URL. Please use: http://www.worldcommunitygrid.org
Then you will be asked for your member name and password. Once you complete these steps, your account key should be properly assigned.

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Is there an easy way for my friends to join my team?

Yes. At the bottom of your My Team page are two web addresses that provide an easy way for your friends to join your team.

The first web address may be sent in an email to your friends that are already members of World Community Grid and they may just click on the web address and then click on the join now button on the page that appears.

The second web address may be sent in an email to your friends that are not currently members of World Community Grid. When they register, the team will be automatically selected for them. Let them know that they will still need to download and install the World Community Grid software.

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I have the same device listed more than once on my device list. Why is that?

When a device first contacts the server, the server creates a database record for the device. This record stores details like Operating System, available memory and how many times the device has communicated with the server. Each time the device communicates with the server, it compares various details about the device with its record on the server in an attempt to identify if it is the same device contacting the server. If anything appears different, the system will create a new record for the device and treat it as a new device. This prevents issues that can arise in different installation scenarious (such as in computer labs where each computer is setup identically and gets an identical installation image). Sometimes this leads to multiple entries for the same device in the website device list, but it ensures the proper functioning of the overall system.  

In situations where a new device listing is created, the previous device listing will no longer act as a contributing device (even though it is showing up in your device list). The Device Manager page and the Device Statistics page shows, by default, all of your devices that were registered within the past 7 days or that have returned a result within the past 14 days. Unused devices do not appear on this page when these time periods have passed.

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Why do I get the error: exit code -1073741510 (0xc000013a) (On Windows Vista)?

The message exit code -1073741510 (0xc000013a) means that when you log off of Windows the application gets terminated quite abruptly. Vista can shut down very quickly and not allow BOINC enough time to stop properly. This problem was corrected in the 5.10.45 version of BOINC. Please ensure that you are running the latest recommended version of the World Community Grid software.

To determine what version you are currently running on your computer, right click on the World Community Grid, or BOINC, icon in the bottom right corner of your display (by the date and time). Click on “About World Community Grid – BOINC Client” or “About BOINC” and the current version of the software will be displayed.

You may check if you have the latest supported version of the World Community Grid software by visiting this page: https://www.worldcommunitygrid.org/ms/viewDownloadAgain.do . The version number is displayed below the name of the agent for each operating system. If this number is the same as the version number that you have installed then you have the latest supported version.

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